Cancellations

If you wish to cancel your order please notify us by email within 1 hour of making your order.

Please include the following details:
Your Name
Your Order Number
Reason for cancellation
Payment Method

The refund will be applied directly to your debit/credit card.

Returns

Please contact us to receive your Returns Order Number.

Item(s) can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened.

Item(s) must be returned within 30 days, starting from the day your item was dispatched. Please include a note stating your order number and the reason for your return.

The item(s) are returned at the buyer's cost.

Refunds

Upon receipt of your return, we will issue a refund within 3-5 working days starting from the date your return is received.

Please note delivery charges are non-refundable, you will be refunded the cost of the product only.

However delivery charges will be refunded in the following cases:

• non-delivered item(s)
• damaged/defective item(s)
• incorrect item(s)

Exchanges

You can return the item and we will issue a refund as per our policy. You can then reorder the correct item.

*working days for the purpose of our Returns & Refunds policy, do not include Saturday, Sunday or Bank Holidays.

*At the discretion of our management, we may require photographic evidence to support claims for damages.